Privacy Policy

Last updated: 11 October 2026

1. Introduction

Unchained For Success Ltd ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website unchainedforsuccess.com (the "Site") or use our services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

Unchained For Success Ltd is registered in England and Wales, company number 17012282, registered office Unit 7 Amber Business Village, Amber Close, Amington, Tamworth, B77 4RP. We are the data controller. ICO registration number ZC264805.

This policy covers the website. The Unchained Goals app has its own privacy policy at https://www.unchainedforsuccess.com/app-privacy-policy.

2. Information We Collect

We collect information that you voluntarily provide to us when you:

  • Register for an account
  • Take the Goals Readiness Score™ assessment
  • Subscribe to our newsletter
  • Download resources or templates
  • Contact us via forms or email
  • Book a discovery call

Personal Information: Name, email address, organisation name, role, and any information you provide in messages.

Assessment Data: Your Goals Readiness Score™ responses and results.

Usage Data: IP address, browser type, pages visited, time spent on pages.

3. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain our website and services
  • Process and deliver your Goals Readiness Score™ results
  • Send you assessment results, resources, and educational content
  • Respond to your enquiries and support requests
  • Send you technical notices and administrative messages
  • Improve our website, products, and services
  • Comply with legal obligations

4. Legal Basis for Processing (GDPR)

Under the UK General Data Protection Regulation (UK GDPR), our lawful bases for processing your information include:

  • Consent: You have given clear consent for us to process your personal data for a specific purpose.
  • Contract: Processing is necessary for a contract we have with you.
  • Legal obligation: Processing is necessary for us to comply with the law.
  • Legitimate interests: Processing is necessary for our legitimate interests, such as improving our services.

5. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with the service providers below, each bound by contract to protect it and use it only to provide their service to us:

  • Interserver (New Jersey, United States): hosts the website and its database, stores newsletter signups and form enquiries, and sends our emails.
  • Calendly: Calendly: Provides discovery-call booking on our contact page. United States.
  • Google reCAPTCHA: Protects forms against automated abuse. Global.
  • YouTube: Serves embedded video content. Global.

We may also disclose your information if required to do so by law or in response to valid requests by public authorities, or in the event of a merger, acquisition, or sale of assets, in which case your information may be transferred.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These include:

  • Secure SSL/TLS encryption for data transmission
  • Regular security assessments and updates
  • Access controls and authentication measures
  • Data minimisation practices

However, no method of transmission over the Internet or electronic storage is 100% secure.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

  • GRS results: Retained for 5 years for trend analysis
  • Newsletter subscribers: Retained until you unsubscribe
  • Contact form submissions: Retained for 3 years

8. Your Rights (UK GDPR)

Under UK GDPR, you have the following rights:

  • Right to access: Request a copy of your personal data.
  • Right to rectification: Request correction of inaccurate data.
  • Right to erasure: Request deletion of your data ("right to be forgotten").
  • Right to restrict processing: Request limitation of how we use your data.
  • Right to data portability: Request transfer of your data to another controller.
  • Right to object: Object to processing based on legitimate interests.
  • Right to withdraw consent: Withdraw consent at any time.

To exercise any of these rights, please contact us at privacy@unchainedforsuccess.com.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with a small amount of data that are stored on your device.

For more information, please see our Cookie Policy.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these third-party sites.

11. Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 18.

12. International Data Transfers

Your information may be transferred to and processed in countries outside the UK. Where a provider is outside the UK, we rely on the UK International Data Transfer Addendum, UK adequacy regulations, or the provider's own UK-approved safeguards.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

14. Contact Us

For any question or request about this Privacy Policy or your personal data, contact us at:

15. Complaints

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at https://ico.org.uk/make-a-complaint/ or on 0303 123 1113.